Privacy Policy

Effective Date: June 13, 2026

1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website, AI chat widget, scheduling tools, customer support, or other communication channels.

This information may include:

• Name
• Email address
• Phone number
• Business name
• Project details
• Service requests
• Appointment information
• Communication preferences
• SMS consent records and timestamps

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage statistics
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Respond to inquiries
• Provide requested services
• Schedule consultations or appointments
• Deliver customer support
• Send service-related communications
• Improve our website and services
• Process payments when applicable
• Maintain records of communication preferences and consent
• Protect against fraud and unauthorized activity
• Comply with legal obligations

3. SMS Messaging & Compliance

Text Message Program

If you voluntarily provide your phone number and expressly consent to receive SMS communications through our website chat widget, scheduling system, customer service interactions, or other approved consent methods, you may receive text messages related to your requested services.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Customer support responses
• Service notifications
• Account-related communications

Opt-In & Consent

• SMS messages are only sent after you have provided express consent.
• We maintain timestamped records of consent when required.
• We comply with applicable federal and state messaging regulations, including the Telephone Consumer Protection Act (TCPA).

Opt-Out

You may opt out at any time by replying: STOP

After opting out, you will receive one final confirmation message, and no further SMS messages will be sent unless you provide new consent.

Help

Reply: HELP for assistance or contact us using the information provided in Section 10.

Message Frequency

Message frequency varies depending on your interaction with Dreden Media and the services you request.

Message & Data Rates

Standard message and data rates may apply based on your wireless carrier plan.

Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

SMS Data Protection Statement

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Information sharing with subcontractors and service providers is permitted only when necessary to support business operations, customer service, appointment management, CRM functionality, or SMS message delivery.
• All other categories specifically exclude SMS opt-in data and consent records, which will not be shared with third parties for marketing purposes.

4. Information Sharing & Disclosure

We do not sell your personal information.

We may disclose information only to:

Service Providers

Trusted vendors assisting with:

• CRM services
• Website hosting
• Payment processing
• Appointment scheduling
• Customer support
• Email communications
• SMS delivery infrastructure
• Analytics services

These providers are contractually obligated to safeguard your information.

Legal Requirements

We may disclose information when required by law or when necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our rights
• Prevent fraud
• Enforce agreements

Business Transfers

If Dreden Media undergoes a merger, acquisition, or asset transfer, personal information may transfer as part of that transaction while remaining subject to applicable privacy protections.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Security measures may include:

• Secure servers
• Encryption where appropriate
• Access controls
• Authentication procedures
• Routine security monitoring
• Employee privacy training
• Backup and recovery procedures

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember preferences
• Analyze visitor behavior
• Measure marketing effectiveness
• Enhance user experience

You may disable cookies through your browser settings, although some features may function differently.

7. Your Rights & Choices

Subject to applicable law, you may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where permitted
• Withdraw marketing consent
• Unsubscribe from marketing emails
• Reply STOP to discontinue SMS communications
• Request information regarding how your data is processed

Requests may be submitted using the contact information below.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites and encourage users to review their individual privacy policies.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any revisions will be posted on this page with an updated Effective Date.

Continued use of our website or services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Dreden Media
Website: https://dredenmedia.com
Email: email@dredenmedia.com

By using our website or services, you acknowledge that you have read and agree to this Privacy Policy.